Shipping policy

All products sold by UFO Tea Haus are handcrafted and prepared in small batches.

Orders

Please ensure all shipping information is accurate at checkout. UFO Tea Haus is not responsible for delays or delivery issues caused by incorrect addresses.

Processing Time

Orders are typically processed within 3–5 business days, excluding weekends and holidays.

Shipping

Shipping rates are calculated at checkout. Once your order has shipped, you will receive a confirmation email with tracking information.

Final Sale

Due to the nature of our products, all tea sales are final. No returns or refunds are accepted unless an item arrives damaged or incorrect.

In-Person Sales

All in-person purchases, tastings, and event sales are final and non-refundable.

If there is an issue with your order, please contact us within 48 hours of delivery at hello@ufohaus.com.